Ever write customer service at a company? Some responses you get are great, some are annoying form letters that prove they didn’t even read your email, and some are just completely unhelpful. A letter I recently wrote to Genesee Beer fits into the 3rd category.
After attending the St Patty’s Day parade I saw the Genny float passing out t-shirts. I was unable to get one so I wrote to the company asking if there was any place I could purchase one.
Here’s their “helpful” response.
Thank you for your e-mail and support! We are currently in the process of constructing a website where our merchandise is going to be sold. It should be available within the next couple of months, though I don’t have an estimated date of completion. I hope this helps somewhat.
No Jessica, it doesn’t.